Frequently we receive a call from a customer who has purchased a unit off the internet and would like us to install it for them. When we tell them no, they generally become upset, as they usually have called several other companies before us and received the same answer. In frustration the customer will try to self install the unit (if they are handy) or will call a handyman and have them install the system. The end result may come out looking like this:
Some may assume that companies are just interested in making more money by selling equipment and installation, but it actually is a question of providing service and parts if there are problems down the road. If a ductless system is not sold and installed by a company who is authorized to sell and install the product, the warranty is null and void. All the major manufacturers have some form of similar exclusion to their warranty regarding internet sales. Here is a quote from the Daikin factory warranty which states the warranty is null and void if:
Dealers receive factory training on installation and service procedures. In addition they are able to obtain factory support and warranty parts from the manufacturer if there is a problem with system. This makes it possible to provide a quality installation, and quality service for years to come. The customer can enjoy the comfort of their new system and of knowing their dealer will take care of any issues with the system if they arise.
A ductless, mini-split heat pump is an excellent investment in your home. When installed and commissioned by an authorized dealer with proper factory procedures, the result is an attractive installation and years of no hassle comfort. If you have questions regarding ductless systems and their application in your home please email us or call 916-374-7326.
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